Privacy & Terms
The short version: we bake to order, you collect, and we only keep what we need to get your slices to you.
Ordering and payment
Every order is paid in full when you place it, through Stripe. We never see or store your card details. Your slices are only held once payment goes through — until then they stay on sale.
Slices are limited per collection date and per order. Once a date sells out or reaches its cut-off, no further orders can be placed for it.
Cut-off times
Each collection date has a cut-off shown on the ordering page, usually the evening before. Everything is baked the day before collection, so orders can't be accepted after it.
Collection
Collection only — we don't deliver. Your collection date, time window and the full address are in your confirmation email, and you can look them up any time on the tracking page.
Please arrive within your collection window.
If you haven't been in touch, we hold your order for 15 minutes after the window ends. After that it's a no-show.
If you message us before your window closes to say you're running late, we can hold it for up to 30 minutes after the window ends. If you haven't collected by then, it's a no-show as well — getting in touch extends the wait, it doesn't remove the deadline.
Orders can't be moved to another collection day. Everything is baked for the date you chose.
No-Show Policy
Slices are baked to order, so payment isn't refundable if you don't collect. If you're running late, message us before your slot ends — we can hold your order up to 30 minutes after it. Without contact, it's a no-show 15 minutes after your slot ends. Orders can't be moved to another day.
A no-show order is cancelled and not refunded.
Allergens Disclaimer
Everything is made in a home kitchen that handles milk, eggs, wheat, nuts and soya. We can't guarantee any slice is free from traces of an allergen, even where it isn't listed.
Allergens are listed against each flavour on the menu and the ordering page, and you're asked to confirm you've read them before paying. If you have a serious allergy, please message us before ordering — we'd rather talk it through than guess.
Changes and cancellations
Need to change a flavour, a topping choice or your collection date? Message us before the cut-off and we'll sort it if we can. After the cut-off the order is baked, so changes aren't possible.
Cancelling: you can cancel for a full refund as long as you request it by 12pm (noon) the day before your collection date. After that we've already bought the ingredients and started baking, so the No-Show Policy applies instead.
What we keep
Your name, email address, mobile number and what you ordered. Card details are handled by Stripe and never reach us.
Why we keep it
To confirm your order, to reach you if something changes on collection day, and to keep a record of the sale. Order records are kept for six years because HMRC requires it.
Emails about new flavours
If you ticked the box when ordering, we'll occasionally email you when a new flavour lands or slices are running low. Never more than weekly, never to anyone who hasn't ordered, and every one has a one-click unsubscribe. Order confirmations and collection reminders aren't marketing and keep coming either way.
Who else sees it
Stripe processes the payment. Our email provider sends the confirmations, and our SMS provider sends the texts. That's all — nothing is sold or shared with anyone else.
Getting it removed
Email orders@kappabakes.com and we'll delete what we can. Records tied to a sale have to stay for the six years above; everything else goes.
Kappa Bakes · orders@kappabakes.com · Last updated September 2026